Ultra PRO from time to time may offer free promotional items with their products. Ultra PRO International may assess a 15% restocking fee against the customer’s account or deduct the fee from the refund amount on all returns. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you. The return must be adequately packaged to protect against damage in transit. The customer is solely responsible for the return shipping of items they wish to return. The refund for the items returned will be credited back to the original payment method. Please allow five (5) business days for your return to process after being received.

Please allow our customer service team 24-48 hours to provide the RMA and shipping instructions.

Confirm the items returned are UNOPENED and in their original packaging.

Enter your Order ID if you have it (found of your order confirmation email).

Choose 'Return/Refund' on the dropdown titled 'What can we help with?'.

Enter your name and email address associated with the order.

To request an RMA number, click the grey 'Help' icon in the bottom right corner of this screen.

Package the items either in the original shipping box, or a box best suited for the size/shape of the item.

NOTE: Products that are returned open, unsellable, or without an RMA are not accepted and will be sent back to the customer and a refund will not be provided.

Products were purchased from within 30 days of the claim.

Products are in a new, UNOPENED, and re-sellable condition.

Return Merchandise Authorization (RMA) number (instructions in procedure below).

For a return to be accepted, all of the following must be included: To qualify for a return of merchandise, you must follow the return guidelines set forth in this document and request a return within 30 days from the invoice date for this policy to apply.

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